The Commercial Janitorial Service Industry is an extremely competitive industry in which there are: individual cleaning companies, small (one to ten employees), medium (eleven to 100 employees), and large (100+ employees. All face many of the same issues, finding customers, retaining customers, and finding quality workers. Below are some ideas that can be used by:
- Finding Customers: (steady and even distribution in the following areas)
*phone books ($250)
*online marketing (adsense, google adword, seo, etc)
*phone calls (call business' and try to set up appointments for bidding)
*door to door (go to business that potentially need cleaning service and speak to manager)
*networking (begin letting people you know, know about your business)
*referrals (come up with a great referral program)
- Retaining Customers (quality managed business is the only way)
*inspect nightly (I have lost customers off of one night of poor cleaning from an employee with me for
years)
*inspection sheet
*contact with customer (inquire how you are doing) (seek and accept critique)
*do what you say, all the time (consistency is the key)
*write letters of appreciation to key decision makers
- Finding quality workers
*place adds (newspapers, online, flyers, etc)
*Let people you know, know you are looking for quality help
*always do a background check, and check referrals thoroughly (you never know based on the cover)
*Fire when necessary (promptly when necessary)
*Earn respect, Encourage growth, and make your partner
The cleaning service industry is highly competitive, but these are the basics to set your company off on the right foot. Remember, when you face a sluggish period, ALWAYS GO BACK TO THE BASICS.
This one called good planing how to offer janitorial service to the industry.Most of the organization desperately look for Commercial Cleaning Services but they never meet write contractor.
ReplyDeleteConsider offering a free service to potential clients. Long term clients are worth their weight in gold. Offering a free service, such as carpet cleaning, window cleaning, scrubbing a floor, or snaking a toilet adds to the value of your commercial janitorial services you offer.
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Wow, these are useful tips, considering the fact there are starting cleaning service companies.
ReplyDeleteIn competitive world of janitorial services, it important to keep quality service right to keep pace with competition.
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Thanks for the post, and after reading this. I was thinking about it and how cool would it be if there was a janitorial services competition where other janitorial companies compete against each other, so they can try to win the winning spot of the best janitorial services there is to offer.
ReplyDeleteFrom your article, running janitorial services is not an easy task, rather it needs serious and dedicated owner and cleaner to run the company.
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ReplyDeleteThanks for the post, and when I was in high school and my first two years of college I worked for different janitorial services. And I actually liked those jobs, because I can literally clean almost anything.
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ReplyDeleteI never really thought of that before. But I am so glad that there are businesses like janitorial services nj who can come in and do an excellent job of cleaning up and making everything look so nice.
ReplyDeleteI definitely sured that these tips'll be most effective and helpful for newly as well as old business to face compition and maintain their services's quality in any condition.
ReplyDeleteI definitely sured that these tips'll be most effective and helpful for newly as well as old business to face compition and maintain their services's quality in any condition.
ReplyDeleteI have a friend who worked for a janitorial company for a while. They loved him because the building that they transferred him to was having multiple complaints every day before he got there. Since he took over they have had 3 minor complaints in 4 years.
ReplyDeleteJason|http://alliancecleaning.ca
I never thought that janitorial services could be so competitive, but I guess it makes sense. Places always need to be cleaned. These are some great ideas that should be taken into consideration with any business.
ReplyDeleteGary Puntman | http://www.abrighterway.net
It's interesting to read what janitorial services do to find customers! I think one of the best ways to get customers is to provide quality service. That way businesses you already work for will refer you to other people they know.
ReplyDeleteClaudia Rosenburg | http://www.springscleaning.net/18801.html
I didn't know that janitorial services could be so competitive! The company I work for is looking for a company to clean our building. I'm not entirely sure what to be looking for though. Any tips?
ReplyDeleteClaudia Rosenburg | http://www.cdcleaningservice.com/Services/
I can't imagine a world without janitorial services. They do so much for our environment. My nephew is thinking of going into janitorial services. http://alliancecleaning.ca
ReplyDeleteWe need to find a good janitorial service for my husbands office. By the end of the day no one wants to stay and clean. Every time I go there it's kind of messy and I think they could just use some help. Thanks for sharing.
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I can only imagine how competitive the industry is. I like the marketing suggestions you've made though. Everyone needs a janitor, so the suggestion you made to set up appointments is great. The trick is calling them without being intrusive. You've just got to get heard by the right ears.
ReplyDeleteGerald Vonberger | http://www.elkgrovehousecleaningservice.com/services